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Posted by / 10-Dec-2014 15:19

We take pride in our constant innovation that makes us the industry leader in all desktop and mobile messaging applications.

Our product, Live Engage®, now lets you message consumers through the channel of their choice.

Introducing mobile messaging between consumers and brands Consumers today are accustomed to messaging with friends and family.

So, we’ve taken this communication method and built features on top of it that adjust to connection center operations and consumer expectations.

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Powerful, scalable, and amazingly simple brand-to-consumer messaging tools Live Person has been the leading provider of chat for more than 20 years.

Committed response time: To set consumers’ expectations and provide a high level of service, our messaging app tells customers when they can expect a response.

For urgent issues requiring more immediate attention, certain consumers can elect to mark their inquiries as urgent to have them handled more quickly.

Resolve an inquiry: At the heart of C2B messaging is the ability to be always connected and start a conversation anytime.

Still, everyone involved needs to know when an issue has been fixed.

Whether on your website, app, or mobile web, engagements can be set up anywhere and customized however you want.

Consumers can contact you or, more importantly, continue a conversation with you — starting off wherever it’s most convenient for them.

Other live chat providers force you into a cookie cutter experience. We give you everything you need to create an experience that is uniquely your brand.

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You can do this but not that, and if you want to do this other thing, it requires a very expensive handholding agreement.